Service Revenue and Business Growth

service revenue and business growth

Turning Service into a Sustainable Growth Engine

This hub focuses on how after-sales and service organizations drive profitable growth beyond product margins. It explores recurring revenue models, pricing and contract strategies, and the operational levers that connect service performance to financial outcomes. The perspective here is grounded in real-world work with manufacturers navigating the shift from cost-focused service to service-led growth, where execution, not strategy decks, determines results.

Core Service Growth Insights

software service the new mandate in aftersales field service agenticai manufacturing

Service Leadership in the AI Age: From Cost Containment to Force Multiplication

In the AI age, service leadership is being redefined by a paradoxical mandate: lower costs, shrinking workforces, and rising customer expectations. Move beyond the hype of “predictive” service to master Data Orchestration and Force Multiplication. Discover the strategic framework to transform your service department from a cost center into a high-performance value engine.
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Industrial and Automotive after-sales service contrast between genuine customer care and revenue-driven upselling, highlighting the growing gap between service and serving in the modern dealership experience.

Service vs. Serving

As after-sales becomes a major profit driver, many OEMs are prioritizing revenue over relationships. This article explores how monetizing service, through inflated parts pricing, opaque terms, and sales-driven KPIs, is eroding customer trust and loyalty across the automotive sector. Learn how transparency, contextual upselling, and a Service-Led Growth mindset can rebuild relevance before disruption arrives.
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Why service revenue remains untapped in manufacturing and after-sales, highlighting execution gaps such as organizational misalignment, fragmented systems, weak data foundations, and AI pilots that fail to scale.

Why Service Revenue Remains Untapped (Even When Everyone Has a Strategy)

Service revenue remains one of manufacturing’s biggest untapped opportunities. Many leaders have the strategy, but execution falters due to data gaps, weak change management, and unclear ownership. This article explores why most initiatives stall, what successful manufacturers do differently, and how to turn after-sales and service into real, scalable growth
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Featured Articles

Handpicked insights on the biggest shifts shaping after-sales and field service

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Field Service Transformation
AI & Emerging Technology
KPI & Performance
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Tools & Case Study

Hands-on evaluations of service platforms and real-world case studies, highlighting lessons that go beyond feature lists and vendor claims.

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Field Service Strategy

Practical perspectives on modernizing field service operations, processes, and workforce models to improve execution at scale.

KPI and performance measurement framework for field service and after-sales teams
KPI & Performance

Clear, practical guidance on service KPIs, what to measure, how to interpret results, and how metrics drive real operational decisions.

ai & emerging technology in after sales service
AI & Emerging Technology

Real-world views on applying AI and emerging technologies in service, focusing on readiness, impact, and where value actually materializes.

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All Insights

Explore the latest thinking on KPIs, service strategy, field operations, and emerging technologies

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