Case Study and Tool Review

Evaluating Platforms and lessons through Real Service Contexts

This hub brings together hands-on perspectives on service platforms, digital tools, and real-world case studies from manufacturing and automotive environments. It looks beyond feature lists to examine how tools are implemented, adapted, and used in practice, and what organizations learn along the way. The focus is on transferable insights that help service leaders make better technology and operating decisions in complex, multi-system landscapes.

Core Case Studies and Reviews

ServiceMax Asset 360 review showing how the Salesforce-based platform improves asset visibility, contract management, warranty tracking, and service revenue growth, along with its integration and customization challenges.

ServiceMax Asset 360 Review: A Strong Foundation for Asset-Centric Service, But Not Plug-and-Play

ServiceMax Asset 360, built on Salesforce, helps manufacturers gain visibility into assets, contracts, and warranties across the full lifecycle. This review explores how it enables revenue growth by standardizing asset tracking, defining serviceable markets, and running campaigns. We also highlight common challenges like integration with SAP/MDM, hierarchy limits, and customization needs. Learn where Asset 360…

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Featured Articles

Handpicked insights on the biggest shifts shaping after-sales and field service

Why service revenue remains untapped in manufacturing and after-sales, highlighting execution gaps such as organizational misalignment, fragmented systems, weak data foundations, and AI pilots that fail to scale.

Why Service Revenue Remains Untapped (Even When Everyone Has a Strategy)

Service revenue remains one of manufacturing’s biggest untapped opportunities. Many leaders have the strategy, but execution falters due to data gaps, weak change management, and unclear ownership. This article explores why most initiatives stall, what…

AI use cases improving after-sales operations through faster diagnostics, accurate service workflows, optimized parts management, and better customer support.

How AI Can (Actually) Help After-Sales Service – Beyond the Hype

Discover how AI is revolutionizing after-sales in industrial manufacturing – from complaint triage and technician scheduling to predictive maintenance and customer companion bots. This in-depth guide explores business challenges, real-world use cases, and measurable KPIs,…

Diagram of a field service KPI framework showing technician performance metrics, dispatcher and planner KPIs, service manager dashboards, and AI-driven predictive KPIs across customer, operational, and strategic dimensions.

The Field Service KPI Dashboard: What Executives, Managers & Technicians Should Really Track

A complete guide to field service KPIs by role, from executives to technicians. Learn which metrics drive profitability, efficiency, and customer experience. Based on the SmartServiceOps Field Service KPI Framework, this article helps service leaders…