Insights

insights

Perspectives on Service, Technology, and Execution

This page brings together perspectives on after-sales, field service, digital transformation, and emerging technologies, drawn from real-world work with manufacturing and automotive organizations. The insights here explore what’s changing, what’s working, and where execution often breaks down, with links to deeper topic hubs for focused exploration.

Explore Insights by Topics

Service Revenue & Business Growth
Field Service Transformation
AI & Emerging Technology
KPI & Performance
Tools & Case Study
service revenue and business growth
Service Revenue and Business Growth

Insights on turning service into a growth engine, from recurring revenue models to the operational levers that impact profitability.

field service transformation
Field Service Strategy

Practical perspectives on modernizing field service operations, processes, and workforce models to improve execution at scale.

ai & emerging technology in after sales service
AI & Emerging Technology

Real-world views on applying AI and emerging technologies in service, focusing on readiness, impact, and where value actually materializes.

KPI and performance measurement framework for field service and after-sales teams
KPI & Performance

Clear, practical guidance on service KPIs, what to measure, how to interpret results, and how metrics drive real operational decisions.

tool & case study
Tools & Case Studies

Hands-on evaluations of service platforms and real-world case studies, highlighting lessons that go beyond feature lists and vendor claims.

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