Framework and Tools for Service Leaders
Practical frameworks, guides, and checklists to turn service insights into execution
These assets are built from hands-on experience across manufacturing and automotive service organizations. Each framework or tool is designed to help you assess your current state, prioritize improvements, and take focused action.
Start where you are. Each asset is designed to stand alone but works best as part of a structured improvement journey.
FRAMEWORK
Field Service Tools assessment framework
A structured assessment framework that evaluates field service tools across six core dimensions, enabling organizations to make informed, context-specific decisions about which tool best fits their operational, technical, and business requirements.
GUIDE
Field Service KPI Framework & Dashboard Guide
A structured guide that defines field service KPIs across various service roles, and provides practical guidance on translating metrics into dashboards that support consistent, decision-driven execution.
CHECKLIST
Service-Led Growth Readiness Checklist
A concise assessment checklist designed to help organizations evaluate their readiness for service-led growth and identify the most critical capability gaps and priorities to address next.